Terms and Conditions

Please read our terms and conditions carefully as making a purchase is acceptance of these terms.

 

REGISTRATION

To purchase products you will need to register with Jaci and Cane. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us at the following e-mail address jaciandcane@gmail.com.

You may also want to view our Privacy Policy. We may change registration requirements from time to time.

These terms and conditions apply to all orders placed on this website and any orders subject to our T&Cs. By placing an order with Jaci and Cane you will be deemed to have read, understood and agreed to these terms and conditions.

This website is operated by Jaci & Cane. Throughout the site, the terms “we”, “us” and “our” refer to Jaci & Cane. Jaci & Cane offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Our store is hosted by Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Ownership

All products and content contained on the site are the property of Jaci & Cane. All photography work is either by Jaci & Cane or agreed working contracts/ collaboration and credits for any third-party images are available upon request.    
If you wish to use any of the images on our site, please contact us via our contact page.

 All work here is our own and handmade; items bought on our website are subject to design and copyright laws.

When a product is purchased it is your responsibility and will require love and care if you want it to last many years. We are happy to help and give feedback on the care of any products but are not responsible for your own actions.

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us you will receive an order confirmation email to your account email address, which will include your name, the order number and the total price.
The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is received and further details are required to authorise your purchase you or your bank may be required to provide further verification or authorisation for the transaction. Jaci and Cane will not be made liable for any delay or non-delivery of your order due to delays in providing further authorisation. 

 

BESPOKE ORDERS

All Bespoke orders have a minimum 2 week lead time, if there are any delays to your purchase you will be notified beforehand. Please allow 2 weeks before getting in touch. All bespoke orders we will be with every step of the way.

All orders are subject to acceptance and availability. Orders may be cancelled by customers within 24hrs of order being received and no later.

If a bespoke order is cancelled after 24hrs, 50% payment will be taken off  the total purchased price.

If you wish to amend a design feature, please contact us within 24hrs and we will be happy to discuss and amend wherever possible and discuss along the way of the process.

All designs and customisations undertaken by Jaci & Cane as part of a bespoke/custom order remain the sole property of Jaci & Cane for design and copyright purposes. Any commissions, adjustments or amendments to Jaci & Cane designs, or in creating new products, remain the property ofJaci & Cane, to be used as they choose. 

If, at our request, you send certain specific submissions (for example a build your own bag) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Jaci & Cane undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.


Jaci & Cane reserves the right to make changes and corrections to the website whenever necessary, without advance warning.

HIRE SERVICE

We are based in York, UK; our designs are only available to hire to residents in the UK.

Customers will require to put down a deposit and sign a contract to agree the dates of hire and return date. Full deposit will be returned on the arrival of our product ensuring that it has been returned as it was sent out.

 

DELIVERY AND PRODUCTION TIMES

A limited stock of Jaci & Cane leather goods are ready to ship with all others being made to order.

Please note that we will always try our best to get your product to you sooner rather than later but we will never compromise the time and the quality of our goods to meet express delivery.

 

UK SHIPPING

Standard shipping to all UK addresses is free. All packages are sent via Royal Mail Signed For to ensure it reaches your door safely. Please allow 2-3 days for delivery from completion of the order, unless we have agreed an alternative delivery service. Your package will require a signature.

Please note these targets cannot be guaranteed and are currently subject to potential delays due to COVID-19.

 

INTERNATIONAL SHIPPING

Jaci & Cane goods can be shipped worldwide via the International Tracked Royal Mail service or Parcelforce Worldwide for larger items.

Please note these targets cannot be guaranteed and are currently subject to potential delays due to COVID-19.

All customs and tax charges will be the responsibility of the buyer and discussed beforehand.

Brexit: Delivery to the European Union temporarily suspended

Customers in the EU are advised not to place any orders with us until further notice. From 1 January 2021, customers will be liable to pay import duty and VAT charges on all parcels valued at €22 and over which will be charged at destination by the courier and must be paid before delivery. If these charges are not paid the parcel will get returned to Jaci & Cane. A refund of only the product price will be issued.

 

RETURNS AND EXCHANGES

We hope that you are happy with your purchase; please remember that all our products are hand-cut, dyed and sewn either by hand or machine all in our York studio.

All bespoke and custom orders are non - returnable due to the made-to-measure service.

Exchanging a product is not available on any custom orders due to our handmade and bespoke service.

 

E:jaciandcane@gmail.com
T: +44 7921771942

FAULTY OR DAMAGED 

All items are photographed and checked before sent out to you. These images will be kept on ours records until you have received the product. In the rare event that goods are delivered faulty or damaged please contact us via our site or at jaciandcane@gmail.com so we can discuss and arrange a replacement or a refund. Goods are classified as faulty if they are received damaged, and this will be decided by Jaci & Cane via email and as mentioned in our returns policy.

Items that are damaged as a result of wear and tear are not considered to be faulty.

PAYMENT

Payment is taken from your card once your order is placed and you have received your email confirmation.

We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling. We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form, which will include your name, the order number and the total price. The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.
Jaci & Cane will under no circumstances communicate any personal data provided by users to third parties.

Jaci & Cane is strongly committed to protecting and respecting your privacy.

 

 

PRIVACY POLICY

We are compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.

 

When purchasing online from Jaci & Cane the process of buying and selling requires the collection of the personal information you give us such as your name, address and email address, telephone number, and bank account details for the purposes of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This data is used for the following purposes:

 

To process your purchases and other transactions

To manage your orders placed on our site and their delivery

To ensure the security of your online transactions, to prevent fraud and payment defaults

To manage and optimize the customer relationship

To create and manage your account

To validate your registration with our site

To provide you with e-mail updates related to our brand, site, and/or products

To verify information that you have provided to us

To customise materials and advertising provided to you by us or via the site

To fulfill your requests for products and services, including customer service and our contact form

To analyse your interactions with the site in order to improve our site and products and services

For the set-up, management and operation of the site (including upgraded versions thereof)

To identify and protect against fraudulent transactions and misuse or unauthorized use of the site

To initiate or respond to a subpoena, investigative demand, or other discovery request that is properly served pursuant to applicable law

To comply with our legal obligations, policies and procedures, and for internal administrative and analytics purposes

To take actions to protect and/or to defend our rights and property (including intellectual property) 

 

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases.

The correction of your personal data when incorrect, out of date or incomplete.

That we stop using your personal data for direct marketing; email subscriptions.

That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that we hold at any time, to have that information corrected if it is inaccurate plus the right to be forgotten.

 

YOUR RIGHT TO WITHDRAW CONSENT

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

TERMS OF SERVICE

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to us at jaciandcane@gmail.com